Machinery Company supplies Koyo / JTEKT bearings for gearboxes, drive shafts and general machinery to customers worldwide from 8 Research Drive, Greenville, SC 20627, USA. We collect only the information needed to identify the right bearings, prepare quotations and deliver your orders.
01Information We Collect
We collect only the details you choose to send us through our inquiry form, by email or on WhatsApp. We do not ask for payment card data, identity documents or any other sensitive personal information through this website.
1.1 Inquiry form fields
- NameSo we know who we are quoting for.
- WhatsApp numberFor fast questions on part numbers and delivery.
- Email addressTo send written quotations and order documents.
- Your requirementsGearbox model, Koyo / JTEKT references, quantities, destination and required date.
1.2 Files you send voluntarily
If you send drawings, bills of materials or photos of bearing markings by email or WhatsApp, we keep them with your inquiry. Please remove any personal or confidential details that are not needed to identify the bearings.
02How We Use Your Information
We use your information only to identify bearings, quote and fulfil your orders. We do not sell it or use it for unrelated marketing.
- aPart identification. Matching old Koyo markings, JTEKT references, drawings and photos to the correct bearing for each shaft position.
- bQuotations. Preparing written quotes with models, quantity per unit, total order quantity, pricing and estimated lead time.
- cOrder and shipping communication. Confirming specifications, shipping method, dispatch schedule and transport documents, and handling any delivery discrepancy.
03Storage & Protection
We keep inquiry and order records only as long as needed to serve your request, support repeat orders for the same equipment and meet legal or accounting obligations.
- Access to inquiry data is limited to staff handling your quotation and order.
- Form submissions are sent over an encrypted (HTTPS) connection.
- Drawings and marking photos are used only for the inquiry they were sent with.
No online system is completely secure. If you believe your information has been exposed, contact us immediately.
06Your Rights & Deletion Requests
You can ask us at any time to access, correct or delete the personal information we hold about you. Email your request and we will respond as quickly as possible.
- AccessRequest a copy of the information linked to your inquiries.
- CorrectionUpdate an outdated email, WhatsApp number or name.
- DeletionRemove your data, including drawings and photos you sent.
- ObjectionAsk us to stop contacting you about future quotations.
To help us find your records, please send the request from the email or WhatsApp number you used for your inquiry. Records we must keep for legal, tax or accounting reasons will be kept only for the period the law requires.